Terms & Conditions

Day With A Local Helsinki is an auxiliary company name of Day With A Local Finland. Our Finnish Business ID (Y-tunnus) is 2053899-1. We operate in Uusimaa region in Finland, and we function according to the Finnish legislation. All of our prices include VAT 24 %. When making an order you accept the following terms & conditions.

Locals as tour guides

We produce our local tour and program services proudly and professionally. Please notice that this is not the traditional authorized guide service. Our tour guides are program service workers from various backgrounds. We provide our services as locals, and give a local's point of view to the city. Your tour guide is referred as a Local.

Requirements for participating


Please notice that all of our products include walking from about 1,5 to 7 km (about 1 to 4 miles) per day. By booking a tour you agree, that all participants are in good physical condition to participate. The route may contain for example stairs, and that's why all of the routes aren't unfortunately accessible by a wheelchair. If you have a disability please inform us in advance and special arrangements will be made.

On private tours you will need additional money for you and your group for public transportation, admission fees, food, drinks, and any personal purchases. In general the expenses of the Local are included in the tour price, but in the case of your special request, you also pay the expenses of your Local. You may also request only places where Local's costs are covered.

We highly recommend having a travel insurance as in the unlikely event of an accident the costs of health care are high.

Reservations


The reservation can be done by using our booking system and ordering your tour online, or contacting us by e-mail. We promise you an answer within 24 hours from the moment when we receive your message. If you don't find a message from us in your Inbox, please check your Spam folder.

Please note that only bookings made with a real name, phone number and e-mail address are valid. Bookings without a real first and last name, real phone number and/or a real e-mail address will not be accepted in any circumstances. Day With A Local Helsinki has the right not to arrive to the requested meeting point if the information given is not correct and/or the customer cannot be reached by phone or e-mail before the meeting time.

Payments

It is possible to pay online through Checkout using a Finnish online bank account, Visa or Mastercard. You can also choose to pay your tour in cash or by Visa or Mastercard on the day of the tour. Please note that there is a discount when paying online. Invoice option for enterprises in Finland.

Rescheduling, cancellations and refunds


Rescheduling and cancellations are accepted until 7 days prior to the tour. Then only the booking fee of 5 % of the purchase or minimum 5 €, will be charged. Between 7 days and 48 hours prior to the tour, 50 % of the price is charged. If the cancellation is made less than 48 hours before the tour, the price will be charged in full.

Helsinki is located on the coast of Finland, next to the Baltic Sea, and the weather can change rapidly. Most of our services are outdoors and light or modest rain is not a reason for cancellations. There is a lot of beauty in our city even on a cloudy day! You can also ask for mainly indoor activities in case of a rainy day.

In the unlikely event that we need to cancel your tour, if rescheduling is not possible, the tour price is 100 % refundable.

Late arrivals


During private tours your Local will wait for you for 15 minutes without notice, and until the informed time with notice, but the length of your tour is still calculated from the original meeting time. Please be on time to your meeting with your Local to make the most of your day!

On public tours the tour leaves at the scheduled time even though all of the pre-paid participants may not have arrived.

Meeting your expectations is our priority


If you are unsatisfied with the tour, please point out the problem/s of the tour to your Local during the tour, and we will do our best to fix the problem immediately. If you want to contact the entrepreneur, please send a request by e-mail helsinki(a)daywithalocal.fi, and she will contact you as soon as possible.